Dealing With Difficult People as a Manager/ HR

Description

This session aims to equip managers, HR and small business owners with the tools and techniques to effectively address and improve troublesome employee behaviors, enhancing morale, retention, and productivity. 

Participants will learn a six-step model for handling difficult conversations, recognize and manage 12 common challenging behaviors, and explore the role of personality differences and generational considerations. The course includes practical tips and real-life scenarios to ensure immediate application in the workplace.

By the end of this webinar, you will understand the importance of addressing difficult employee behavior. Why? There is a huge impact on morale, staff retention, teamwork, and productivity.

There are also legal considerations including Discrimination laws, and the Americans with Disabilities Act.

This course is 20 minutes.