Conflict Resolution for Managers and HR Professionals

Description

This is designed to equip managers, HR professionals, business owners, and operations specialists with the necessary skills to effectively handle and resolve workplace conflicts. This course, dives into practical strategies and insights to manage and mitigate conflict within teams and organizations.

Key Areas Covered During the Webinar:

• Identify Common Causes of Workplace Conflict: Understand different factors that often lead to conflicts among team members including differing viewpoints, communication barriers, and personality clashes​​.
• Master the Conflict Resolution Process: Learn a structured approach to conflict resolution, starting with acknowledging the conflict, identifying root causes, choosing a resolution strategy, and effectively implementing follow-up and feedback​​.
• Implement Root Cause Analysis: Gain skills in root cause analysis to address the underlying issues of conflicts rather than just the symptoms, promoting a healthier, more productive workplace environment​​.
• Develop Effective Mediation Techniques: Equip yourself with mediation skills necessary for managing direct conflicts between team members, ensuring impartiality, and maintaining a respectful dialogue throughout the process​​.

This course is 50 minutes.